Shipping policy
SHIPPING POLICY
Last updated: September 20, 2026
MALU is operated by FemmPI LLC. This Shipping Policy explains how orders placed through malu.fit are processed and delivered.
Order Processing
Orders are prepared for shipment as promptly as possible after payment has been successfully confirmed.
Processing times may vary during product launches, promotional periods, holidays, or periods of high order volume.
Once your order has been shipped, you will receive a shipping confirmation using the contact information provided with your order, where tracking information is available.
Shipping Destinations
MALU ships to the destinations made available during checkout.
If a shipping destination is not available at checkout, please contact us at kontakt@malu.fit before placing your order.
Shipping Rates
Available shipping methods and applicable shipping charges are displayed at checkout before you complete your purchase.
Shipping rates may vary depending on:
- delivery destination;
- package size or weight;
- selected shipping method; and
- other carrier-related factors.
Estimated Delivery Times
Estimated delivery times may be displayed at checkout or communicated after your order has been placed.
Delivery estimates are provided as guidance and are not guaranteed unless expressly stated otherwise.
Actual delivery times may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs processing, public holidays, or other transportation disruptions.
Nothing in this policy limits any mandatory delivery rights available to you under applicable consumer law.
International Orders, Customs and Duties
Orders shipped internationally may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless these charges are expressly included or collected during checkout, they are generally the responsibility of the recipient.
MALU does not control customs processing times or charges imposed by governmental authorities.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, contact us as soon as possible at:
We will try to update the information before fulfillment begins, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
Lost, Delayed or Missing Packages
If your tracking information shows an unusual delay or you believe your package has been lost, please contact us at kontakt@malu.fit.
We will review the shipment information and assist you in determining the appropriate next steps.
If an order is confirmed lost or otherwise not delivered, we will handle the matter in accordance with applicable law and the circumstances of the shipment.
Damaged or Incorrect Orders
Please inspect your order after delivery.
If your package arrives damaged, you receive the wrong item, or there is another issue with your order, contact us as soon as possible at:
Please include your order number and, where helpful, photographs showing the issue.
We will review the situation and work with you toward an appropriate resolution.
Returns
Shipping relating to returns is governed by our Return & Refund Policy:
https://malu.fit/policies/refund-policy
Contact
For questions about shipping or delivery, contact:
MALU
Operated by FemmPI LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: kontakt@malu.fit
Website: https://malu.fit