Refund policy

Return & Refund Policy

We offer a 30-day return policy. This means you may request a return within 30 days after receiving your order.

To start a return, contact us at kontakt@malu.fit. Please do not send an item back before contacting us, as we will provide the appropriate return instructions and return address.

For returns made under our voluntary return policy, items should be unworn, unwashed, in their original condition, and returned with any original tags and packaging where reasonably possible. Proof of purchase may also be required.

Return shipping

For change-of-mind returns, the customer is responsible for the direct cost of returning the item unless otherwise required by applicable law or unless MALU agrees to cover the cost.

If an item is defective, damaged, incorrect, or otherwise non-conforming, please contact kontakt@malu.fit so we can evaluate the issue and arrange an appropriate solution. Where required by applicable law, MALU will bear the necessary return costs.

Serbia — right of withdrawal

Consumers purchasing online in Serbia have a statutory right to withdraw from a distance contract within 14 days after receiving the goods, without providing a reason.

To exercise this right, contact us at kontakt@malu.fit with an unambiguous statement that you wish to withdraw from the purchase. After notifying us, the goods must be returned within the period required by applicable Serbian consumer law.

Consumers are responsible only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functionality of the goods.

Nothing in this policy limits any mandatory consumer rights available under Serbian law.

European Union — 14-day cooling-off period

If your order is delivered to a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason, subject to applicable legal exceptions. Nothing in our 30-day return policy limits any mandatory rights available under applicable EU or national consumer law.

Exceptions

Certain goods may be excluded from the right of return where permitted by applicable law, including goods made to your specifications or clearly personalized products and certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

A product being discounted or on sale does not by itself affect any mandatory consumer rights.

Please contact kontakt@malu.fit if you have questions about whether an item is eligible for return.

Exchanges

We currently do not process direct exchanges. The fastest way to obtain a different size or color is to return the original item and place a new order once your return has been accepted.

Refunds

We will notify you after receiving and inspecting your return.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Where a statutory right of withdrawal applies, refunds will be made within the time required by applicable law. Under Serbian consumer law, the trader generally must refund payments received within 14 days after receiving the withdrawal notice, subject to the applicable rules allowing the refund to be withheld until the goods are returned or proof of return is provided.

For questions about a return or refund, contact:

MALU
Operated by FemmPI LLC
kontakt@malu.fit